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While FiOS is a relatively good service, there’s no such thing as a perfect service. It’s unavoidable that sometimes you’ll end up with slow internet connections or no channels to watch on the TV. The worst case scenario is that sometimes these two can occur at the same time. When this happens, all hell breaks loose at home as you scramble to solve the problem on your own. However, that’s the purpose of having a Verizon FiOS customer service number on hand; just in case these things happen. Of course, you’ll still have to queue up to solve your issue, so instead of one means of contact, here are some of the best alternatives along with the number you can call up. You may click this link or view it here http://applstats.org/how-to-switch-verizon-phones/.
The main number you can call up when your FiOS service starts to go bad is 888-553-1555. Remember though; when you call it up, chances are high that you still have to go through one of those automated menu things, and that can also be an annoying problem. Couple that with some pretty scathing reviews about how bad their customer service is, and you get a situation where you will get stuck in hold limbo where your call is never accepted. So if you want to skip all the crap and get to a person who can actually help you, try pressing 0 throughout all the prompts. You can also keep saying Operator, as that usually helps cut down the wait time.
888-438-3467 and 888-438-9333 are both numbers, which should connect you to more customer support. Once again, you can use the techniques above to get to a live representative faster. Other than that, the best way you can get attention from the reps is to call at the right business hours. For FiOS, the time frame where you can call in is pretty limited; you’ll have to call at around 8am to 9pm EST. If you can catch them at the earlier hour you can, do so because you won’t be trapped in the phone line traffic that comes with later hours.
Making and Maintaining a FiOS account
The thing about this company is that they really take your online experience seriously. While this may not be the case, try making an account attached to your FiOS service. In fact, if you’re currently subscribed to any Verizon service, it’s recommended that you make an account for all of them. This is because they give you a pretty decent means to contact them through your account itself. They employ the use of a detailed menu where most problems are tackled, and when you can’t solve it, you can opt to send in a request for help.
The account is also pretty beneficial when it comes to billing and inquiring about different services. You can choose to look up better packages, cancel your own service, and find out just how bad your budget will be after FiOS has eaten its share. They can also set up an email account using their servers and websites as a basis. You’ll just have to wait in line every time you make a request because the queuing system is still in play here.